Shipping and Delivery:

• How are shipping and delivery charges determined?

Enjoy complimentary shipping and handling on all purchases made from our online store at CardIQ. Rest assured, there are no additional costs – shipping is our treat to you!

Payment Methods:

• What are the accepted payment methods?

For secure and smooth transactions, we use Shopify Payments by Shopify. Your payment information is protected, ensuring a worry-free shopping experience.

Using Discount Vouchers:

• How can I apply discount vouchers?

To use a discount voucher, enter the code in the designated “Discount Code” box during checkout. Ensure the code is correct before finalizing your purchase, as manual adjustments post-checkout may not be feasible.

Tracking Your Order:

• Can I track the status of my order?

Yes, you can! Once your order is dispatched, we'll send you automated tracking details via email. This allows you to monitor your order's journey until it reaches your doorstep. Track Your Order

 

Contacting CardIQ:

• How do I reach CardIQ for order-related queries?

If you have any questions about your order, our dedicated customer support team is available to assist you. Feel free to contact us at Support@CardIQ.shop. Please provide your email address and order number for efficient service.

Modifying or Cancelling Orders:

• How can I modify or cancel my order after placing it?

To make changes or cancel your order, please contact Customer Service at Support@CardIQ.shop. We'll do our best to accommodate your request. Please note, cancellations may not be possible once an item has been shipped. Refer to our Refund and Return Policy for details.

Order Not Received:

• What should I do if my order hasn’t arrived?

If you experience delays or issues with receiving your order, please contact the carrier first to confirm the delivery address. Additionally, sharing your phone number can assist in locating your package through a carrier claim process, typically taking about one week.

Returns and Refunds:

• When will I receive a refund after returning an item?

Once your return is authorized, monitor the return tracking number. Upon delivery at our warehouse, we'll process your refund promptly within 2-3 business days.

Assembly Instructions:

• Where can I find assembly instructions?

Products requiring assembly include instructions within the packaging. For further assistance, contact our customer service at Support@CardIQ.shop, where we can also provide online guidance for your item.

At CardIQ, we are committed to providing excellent customer service and ensuring a delightful shopping experience. If you have any questions or need assistance, please reach out – we're here to help you. Happy shopping!